Frequently Asked Questions
Everything you need to know about bringing the botanical beauty of NYBG into your home.
What are your standard shipping times for home decor?
Most orders are processed within 2-3 business days. Depending on your location, shipping typically takes 5-7 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
Do you offer international shipping for fragile items?
Currently, we ship within the United States and Canada. We take extra precautions with fragile items like glassware and botanical prints, using reinforced, eco-friendly packaging to ensure they arrive safely.
What is your return policy for NYBG Shop products?
We accept returns on unused and unassembled home items within 30 days of delivery. Please note that original shipping fees are non-refundable, and items must be returned in their original packaging.
Are your botanical products sustainably sourced?
Yes, we prioritize sustainability. Our home goods are developed in collaboration with artisans who follow ethical manufacturing practices, and many of our textiles use organic fibers inspired by our living collections.
How can I track my order status?
Once your order is placed, you can track its progress through the link provided in your confirmation email or by logging into your NYBG Shop account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.