Returns & Exchanges

At NYBG SHOP, we want you to be completely satisfied with your home decor and botanical-inspired goods. If you are not happy with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal with your order number and zip code to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully pack your items in their original packaging, ensuring all fragile home goods are securely padded to prevent damage during transit.

• 3.
  Attach the Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.